In today's era of complex digital threats, managed service providers (MSPs) are tasked with more than just managing IT infrastructure and services; they must also be proficient in addressing cybersecurity incidents. Clients depend on their MSPs not only for technological support to drive their businesses but also for exper􀆟se in cybersecurity. In the event of a security breach, these clients turn to their MSPs to act quickly to restore opera􀆟ons and reduce business down􀆟me. This places MSPs in a cri􀆟cal role. They are expected to supply hardware, recover systems, and manage incident response protocols. The depth of trust in the MSP-client rela􀆟onship underscores the necessity for MSPs to understand and apply effec􀆟ve incident response procedures to protect both their clients and their own opera􀆟ons.