In today's era of complex digital threats, managed service providers (MSPs) are tasked with more than just managing IT infrastructure and services; they must also be proficient in addressing cybersecurity incidents. Clients depend on their MSPs not only for technological support to drive their businesses but also for expertise in cybersecurity. In the event of a security breach, these clients turn to their MSPs to act quickly to restore operations and reduce business downtime. This places MSPs in a critical role. They are expected to supply hardware, recover systems, and manage incident response protocols. The depth of trust in the MSP-client relationship underscores the necessity for MSPs to understand and apply effective incident response procedures to protect both their clients and their own operations.